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Frequently Asked Questions
Have any questions about Super You, digital insurance, SOVIA, or anything else? Let us help you with these frequently asked questions.

1. What is online insurance?

Online insurance is an alternative digital-based distribution channel from insurance companies. Basically the product offering is still in compliance to legal insurance principles, only the purchase channel is different.  Online insurance enables customers to buy insurance products directly without any intermediary. Only by visiting the website, customers can learn about the product then choose and purchase it there.

2. Why you better choose online insurance?

We realize that customers need an innovative financial service that is simple and accessible. Moreover, people nowadays are very accustomed to online shopping. A wide range of products and services can be reached with a touch of your fingertips, with the help of your gadget. This also applies to insurance. Through Super You, customers can easily learn about the products, mix-and-match and calculate the premium, then directly complete the purchase transaction online. Your transaction's security is guaranteed by our partners, trusted payment gateway service providers, and it is also monitored by Indonesian Financial Services Authority (FSA).

3. What products can I purchase online?

Sequis Online offers 3 main products and 2 riders that you can choose and combine based on your preference and needs. They are Super Safe (to cover you from vehicular accidents) with its riders Super Motor and Super Holiday, Super Life (life insurance), and finally Super Strong (critical illness insurance). We are always in the process to improve and develop new products to answer your needs.
To find out more about each product and compare the premium price, you can click one of these links below:

Super Safe
Super Motor
Super Holiday

Super Life

Super Strong

4. What makes Super You better than any other online insurance?

With Super You, it's just 3 steps away to get your insurance coverage, exactly according to your own needs and preference.

You can purchase protection for your family as well. All transaction history and insurance policies you purchased can be easily managed through your profile.

You can adjust the monthly or yearly premium price that you would like. Get maximum protection with cheaper premium here without additional charge.

Your application process is simplified so that you can activate your protection within 15 minutes, starting from product selection, form application, until payment confirmation.

Easily acceptable – your application will be accepted without health questions, so you can start living conveniently right away.

Easily renewable – protection is valid for one whole year with optional automatic renewal.

5. What is sum assured?

Sum Assured is the amount of insurance benefit you will receive in return of your premium payment during certain period of time that you have already agreed upon. This Sum Assured will be given to your Beneficiary once any risk that is covered by your insurance policy occurs.

6. What is the difference between policy holder and insured?

Policy Holder is the one who buys and owns the insurance policy, while Insured

 is the one whose life is insured in the insurance policy.


Example :

I buy insurance for myself, therefore I am the policy holder and also the insured.

I buy insurance for my wife, therefore I am the policy holder while my wife is the insured.

7. What is beneficiary?

Beneficiary is the one who will receive the insurance benefit (Sum Assured) once any risk that is covered by the policy occurs to the insured. Make sure that your policy is still inforce so that your Beneficiary will be eligible to receive the benefit in time.




1. Is there a criteria to be a policy holder?

As long as you are 17 year old or above and already have a personal ID, you can purchase the products that you want immediately.

2. Are there any criteria to be the insured?

Those within the age of 17 to 59 year old (55 year old for Super Strong) are qualified to get customized protection for Super You.

3. I want to buy Super You for my family.

In Super You, you can buy insurance products not only for yourself, but also your family members. “Family members” include your father, mother, brother, sister, husband, wife, and children.

4. I want to buy Super You for my friends and employees.

As policy holder, you can only buy insurance for  family members (parents, siblings, spouse and children). If any of your friends or relatives is interested in Super You products, you can suggest them to create their own account.




1. Where can I purchase Super You products?

Visit our website to directly choose and mix-and-match your protection and premium price.

2. How to buy Super You

As you find the homepage, click “Buy Now” and you will see the sales illustration page. Choose the products and set your premium price as well as the mode of payment (monthly or annually). Tick the checkbox on the bottom right of the page to confirm that you have agreed before going further to the next page.
From there you will be required to fill in short application form, which specifies your personal data, occupation data, insured data, and beneficiary data.
Our system will quickly verify your data before we direct you to Summary page.  There you will find the products and premium price you chose earlier, and short disclaimer that we suggest you to read thoroughly.
Finally, you will be directed to the payment gateway. Once payment is completed and confirmed, your e-policy will be ready to be accessed and downloaded.

3. Why I have to specify my name and age while choosing the product?

We need to know the date of birth of the insured (those who will be covered by the insurance) to calculate the premium based on his/her age.

4. Can I buy all 3 products at once?

Yes, you can combine the products based on your preference. You can buy a product only, yet for a complete coverage you can also get two products in one same purchase.

5. Minimum premium or maximum sum assured for my insurance

No minimum price for any Sequis Online product. For each insured though, maximum Sum Assured is IDR 1.5 billion. Our system cannot process your request if the Sum Assured amount you put in exceeds this limit.

6. I have purchased Super You before, can I add another product?

Yes, you can add more products as long as the Sum Assured is less than IDR 1.5 billions per insured. For the next purchase, system will automatically show the remaining limit of Sum Assured you can have.

7. Can I change the Sum Assured and premium price on my existing policy?

Once your policy is registered in our database, the data cannot be changed. Yet if you wish to add your Sum Assured amount, you can repurchase with exactly the same process as your first purchase.

8. Acceptable payment method

Super You receives payment through Visa & Mastercard credit card, Virtual Account, Indomaret shops, and through GoPay. Based on OJK regulation, we do not hold your credit card credentials but instead, we are partnering with authorized and trusted online payment service provider to maintain your transaction security. Make sure that your card is still active before making a purchase.

9. How to make payment through ATM?

Mandiri
If you choose to make payment through Mandiri ATM, here are the steps to make a payment through Mandiri ATM:

Permata
If you choose to make payment through Permata ATM, here are the steps to make a payment through Permata ATM:

Other Bank
If you do not have an account at either Mandiri or Permata Bank, then you can choose to make a payment at “ATM with ATM Bersama, Prima & Alto Network”, Here are the steps to make a payment through ATM Bersama, Prima & Alto (Make sure you enter 013 code for Permata Bank):

10. How to make payment through Indomaret?

Payment through Indomaret can be done in all Indomaret’s outlets throughout Indonesia. If at the Indomaret outlet that you visit provide i-Kios Indomaret service, you can directly make the payment through the machine. Here are the steps for making payment through i-Kios Indomaret:

1. Select Payment Point menu

2. Select Insurance through payment menu

3. Select the Sequis Online payment service

4. Enter your Cell Phone Number and Payment Code

5. Make sure that the transaction summary in your receipt is correct, then proceed to make the payment transaction at Indomaret’s cashier

6. Your transaction has been Completed

If the Indomaret outlet that you visited do not have i-Kios service, you can directly make the payment at the cashier by giving you Cell Phone Number and Payment Code

11. How to make payment with Credit Cards?

If you're using your Visa or Mastercard credit card as your method of payment, you only need to fill out your data in the payment page. Please make sure that your card is not expired.

We ensure that your credit card payments are secure, based on OJK regulations, we will not store your credit card data. Your payments are safe from lapses due to credit cards being an auto-recurring payment.

12. How to make payment using GoPay

Jika kamu mengakses Super You melalui smartphonemu, kamu akan diarahkan ke aplikasi Gojek melalui tautan di website.

Mobile:

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Jika kamu mengakses Super You melalui desktop (laptop atau PC), masuk ke aplikasi Gojek, kemudian sentuh tombol "Pay."

Desktop

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akan ada QR code yang dapat kamu pindai langsung melalui aplikasi Gojek seperti saat kamu melakukan pembayaran GoPay di poin penjualan offline.

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Dari aplikasi Gojek, kamu bisa menyelesaikan pembayaranmu dengan mudah dengan mengklik tombol "bayar" atau "confirm and pay."

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Pembayaran Premi Lanjutan

Kamu bisa melakukan login ke akunmu dan masuk ke halaman dashboard pembayaran, lalu kamu bisa melakukan pembayaran premi polis aktif menggunakan GoPay




1. What is MyAccount?

MyAccount is a feature in Super You where you can manage your personal data, including Customer Data, Policy Information, and e-Policy & Transaction History.

2. How to login to MyAccount?

Click “Menu” on the top right corner of your browser, then input your e-mail address and password. We have sent your default password directly to your e-mail, please change it immediately for security reason.

3. I have purchased Super You product but I have not received the policy yet.

Right after payment is verified, our system will generate your e-policy. To find your e-policy, login and then click “e-Policy & Transaction History”. You can also download the e-policy there by clicking “download” on the right side of each product you purchased.

4. How do I change my password?

Login first, then click "Check Account", go to “Customer Data”, then click “Change Password”.

5. I forgot my password

Go to Menu tab on the top right corner of your browser, then click “Forget password” under the “Sign In” button. Input your registered e-mail address, then we will send you the guidelines to reset your password with your e-mail.

6. How to change my credit card number?

Please send an email with the subject “Request to change credit card data” to superyou@sequislife.com. Write down policy holder name and the policy number. We will contact you back to help processing your request.

7. Can I change my mode of payment (monthly to annualy or vice versa)?

The mode of payment you chose during purchase will be automatically registered in your policy credentials. Once the policy is generated, the mode of payment cannot be changed.

8. I would like to change my beneficiary.

Please send an email with the subject “Request to change policy data” to superyou@sequislife.com . Write down policy holder name, policy number, and the details you wish to change. We will contact you back to help processing your request.

9. I want to change my payment method.

If you have picked a payment method and would like to change it into other methods, you may refer to the following steps:
1. Log in to the account you have.
2. Visit your dashboard profile and click the payment menu on the left side.
3. Click payment status and pick change payment.
4. Click the change payment button that is located on the bottom right, under the 'Total payment'.
5. Choose the desired payment method and click continue.

If you have seen the page that says 'Successful', then your payment method has been successfully changed. To be sure, you can check your new payment method in the payment menu.




1. When can I submit a claim?

You may submit a claim as soon as your policy have passed the Waiting Period. To find out how long the Waiting Period for each policy is, please look at your e-Policy, under the section Terms & Conditions.

2. What are the data and forms that are needed?

The complete list of data and forms to submit death claim, hospital claim, or permanent disability claim are listed here. You can also download the claim form there or on the Claim menu in your account dashboard. Make sure you have logged into your account.

Shall you need further assistant, please contact Customer Service on (+6221) 2994-2929 on Monday – Friday, 8.15 AM to 5 PM.

3. I have insurance policies from other insurance companies. Is double claim allowed?

Yes, double claim is allowed. The amount of benefit you will receive will not change, instead you will receive exactly the same amount as the one written on your e-Policy.

4. Do I have to attach original document while submitting my claim?

You can submit the legalized copy of your documents to claim on Super You.

5. Can I claim for overseas hospital claim?

Yes. The process is similar to the usual hospital claim.







1. How do I cancel my Super You policy?

To cancel the Super You policy, you must first log in to My Account page at superyou.co.id. 
On the Super You profile page, you can select the Cancelation Policy menu and choose which policy you want to cancel.
Premium return is only eligible for Super You customer’ policy which is still in the “Free Look Up Period” before 14 days from the time of policy purchase. To get a premium refund, you must fill in your credit card information if you use a credit card to make a premium payment, or your bank account information if you use debit payment option.
For more information you can contact Sequis Care (021) 2994 2929 or by email:  superyou@sequislife.com  on Monday – Friday at 08.30 – 17.00 WIB.